Frequently Asked Questions

Everything you need to know about our botanical beauty essentials.

Are Botanique Paris products cruelty-free?

Yes, all of our products are 100% cruelty-free and vegan. We never test on animals, nor do we use ingredients derived from animal sources.

How long does shipping take within Europe?

Standard shipping within Europe typically takes 3-5 business days. You will receive a tracking number via email as soon as your order leaves our Parisian warehouse.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.

Are your ingredients organic?

We prioritize high-quality, natural ingredients. Over 85% of our botanical extracts are certified organic, and we avoid parabens, sulfates, and synthetic fragrances.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 2 hours of placement by contacting our customer service team.

Do you offer international shipping outside of the EU?

Yes, we ship to over 50 countries worldwide. International shipping times vary between 7-14 business days depending on the destination and local customs processing.